Last Updated: [December, 2025]
Welcome to Trispark Technologies LLC (“Trispark”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit trispark.ae (“Website”) or use any of our business services including Managed Print Services, Printer Leasing/Rental/Sales, ELV Systems, Audio-Video Solutions, and IT Support & Infrastructure Services (“Services”).
By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website and Services.
1. Company Information
Trispark Technologies LLC
Office # 2103, Citadel Tower,
Marasi Drive, Business Bay,
Dubai, PO Box : 299240, UAE
info@trispark.ae
+971 52 135 8643
2. Information We Collect
We may collect personal and business information in the following categories:
2.1 Information You Provide Directly
- Name, company name, job title
- Email address, phone number, contact details
- Billing and delivery addresses
- Service inquiries or support requests
- Details related to site surveys, installation, or project requirements
- Documents shared for service verification or onboarding
2.2 Information Automatically Collected
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and tracking technologies
- Location data (approximate)
2.3 Information Collected During Service Delivery
For Managed Print Services, ELV installations, IT support, or audiovisual system setup:
- Equipment usage metrics
- Service logs and incident reports
- Network/technical details required for integration
- CCTV or access control data (only where applicable and permitted by UAE regulations)
3. How We Use Your Information
Trispark uses your information for the following purposes:
- To provide, manage, and improve our Services
- To process orders, leasing contracts, AMC agreements, and installations
- To deliver technical support and maintenance
- To communicate regarding quotes, updates, invoices, or service alerts
- For customer relationship management (CRM)
- To enhance Website functionality and monitor analytics
- To comply with UAE laws, regulations, and legal obligations
- To prevent fraud or unauthorized access
- For warranty claims, product replacements, or vendor coordination
We do not sell your personal information.
4. Legal Basis for Processing (UAE & International Standards)
We process your data based on:
- Your consent
- Contractual necessity (to fulfil service agreements)
- Legitimate business interests
- Compliance with UAE laws and regulatory authorities
5. Cookies & Tracking Technologies
Our Website may use cookies and similar technologies to:
- Personalize user experience
- Improve Website performance
- Track usage and analytics
You may disable cookies through your browser settings; however, some Website features may not function properly.
6. Information Sharing & Disclosure
We may share information with:
6.1 Service Partners & Vendors
For delivering printers, hardware, CCTV systems, networking or AV solutions.
6.2 Third-Party IT or Technical Service Providers
For hosting, cloud services, and software support.
6.3 Legal or Government Authorities
When required under UAE law or regulatory compliance.
6.4 Business Transfers
If Trispark undergoes merger, acquisition, or restructuring, data may be transferred accordingly.
We ensure all third parties adhere to strict confidentiality and data protection standards.
7. Data Security
We implement industry-standard measures to protect your information, including:
- Secure servers and encryption
- Access control and authentication
- Regular security audits
- Data minimization and secure disposal policies
However, no electronic storage or transmission is 100% secure. We cannot guarantee absolute security but take all reasonable steps to safeguard data.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill contractual or legal obligations
- Maintain business records as required by UAE law
After retention periods expire, data is securely deleted or anonymized.
9. Your Rights
Depending on applicable UAE data protection standards, you may have the right to:
- Access your personal data
- Request correction or updates
- Request deletion (where legally permissible)
- Withdraw consent for marketing communications
- Request limitation of processing
- Object to certain data usage
To exercise your rights, contact us at info@trispark.ae
10. Data Transfer Outside the UAE
Some third-party service providers may store or process data outside the UAE.
In such cases, we ensure compliance with relevant data protection frameworks and ensure your data is treated with equivalent safeguards.
11. CCTV, Access Control & ELV System Data
For clients using our ELV or security solutions:
- We do not access CCTV or access control footage unless specifically authorized for maintenance or troubleshooting.
- All access is logged and monitored for compliance.
- Any security data processed is handled under strict confidentiality agreements.
12. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of these external sites. We encourage users to review their respective privacy policies.
13. Children’s Privacy
Our Website and Services are not intended for children under the age of 18.
We do not knowingly collect information from minors.
14. Changes to This Privacy Policy
Trispark may update this Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website indicates acceptance of the updated Policy.
15. Contact Us
If you have any questions or requests regarding this Privacy Policy or your data, please contact us:
Trispark Technologies LLC
Email: info@trispark.ae
Phone: +971 52 135 8643
Website: trispark.ae
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