Last Updated: [December, 2025]

Welcome to Trispark Technologies LLC (“Trispark”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website trispark.ae (“Website”) and our services including Managed Print Services, Printer Leasing/Rental/Sales, Printer Service & Maintenance, ELV Systems, Audio-Video Solutions, and IT Support & Infrastructure Services (“Services”).
By accessing our Website or using our Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our Website or Services.

1. Company Information

Trispark Technologies LLC
Office # 2103, Citadel Tower,
Marasi Drive, Business Bay,
Dubai, PO Box : 299240, UAE

info@trispark.ae
+971 52 135 8643

2. Use of Website

You agree to use the Website only for lawful purposes and in accordance with UAE laws and regulations.
You shall not attempt to gain unauthorized access to the Website, its servers, or any systems connected to the Website.
Trispark reserves the right to modify, suspend, or discontinue any aspect of the Website without prior notice.

3. Services Offered

Trispark provides the following professional solutions:

Managed Print Services (MPS)
Printer Leasing, Rental & Sales
Printer Service, Repairs & Maintenance
ELV Systems (CCTV, Access Control, Cabling, Networking)
Audio-Video / Meeting Room Solutions
IT Support, AMC Contracts & Infrastructure Solutions

Service delivery terms, fees, warranties, and service-level commitments are governed by separate Service Agreements, Proposals, or Contracts issued to clients. Those documents take precedence in case of conflict with these general Terms.

4. Quotations & Pricing

Quotations provided by Trispark are valid only for the period indicated in the quotation document.
Prices may change based on supplier costs, market conditions, or project scope.
All prices are exclusive of VAT unless stated otherwise. UAE VAT will be charged where applicable.

5. Orders & Contractual Agreements

An order is considered confirmed once Trispark receives written acceptance, purchase order, or signed agreement from the client.
Trispark reserves the right to refuse orders at its discretion.
Any additional requirements or modifications requested after agreement may incur additional charges.

6. Leasing, Rental & Managed Print Services Terms

For printer leasing, rental, or MPS agreements:

Minimum contract duration, payment terms, and equipment usage policies are defined in the respective service contract.
Equipment remains the property of Trispark unless explicitly sold to the client.
The client is responsible for ensuring proper usage and safeguarding of leased equipment.
Misuse, physical damage, or unauthorized repairs may result in additional charges.

7. Installation, Maintenance & Support

Installation timelines are estimates and may change due to site conditions, material availability, or third-party dependencies.
Maintenance and support response times are defined in the Service Level Agreement (SLA) where applicable.
Unauthorized modifications to equipment or systems will void warranties or service guarantees.

8. Payment Terms

Payment terms (advance, milestone, monthly, or annual) are as per the contract or invoice.
Late payments may result in service suspension and/or late payment fees.
All payments must be made in AED (United Arab Emirates Dirhams) unless otherwise agreed.

9. Warranty & Liability

Hardware warranties are governed by manufacturer terms unless Trispark provides a separate warranty agreement.
Trispark is not liable for damages resulting from:
- User misuse or negligence
- Third-party equipment or software
- Data loss due to hardware failure or external factors
While Trispark follows industry best practices, we do not guarantee uninterrupted or error-free operation of equipment or systems.

10. Data Privacy & Confidentiality

Any personal or business data collected is handled in accordance with applicable UAE privacy regulations.
Trispark may store and process data for service delivery, support, invoicing, and communication.
Confidential information shared during projects will not be disclosed to third parties except as required by law or with client consent.

11. Intellectual Property

All trademarks, logos, content, and materials on the Website are the property of Trispark or its licensors.
You may not copy, reproduce, or distribute any content without prior written consent.

12. Third-Party Products & Integrations

Some services involve third-party products (e.g., printers, IT hardware, CCTV systems, software).
Trispark is not responsible for failures caused by third-party systems unless covered in a specific support agreement.

13. Limitation of Liability

To the fullest extent permitted under UAE law:

Trispark shall not be liable for indirect, incidental, consequential, or special damages.
Total liability arising from any service shall not exceed the amount paid by the client for that specific service.

14. Termination

Trispark may terminate service agreements if:

The client breaches any material terms
Payments are delayed beyond the agreed grace period
Misuse or illegal activity is detected

Upon termination, all pending dues must be settled and leased equipment must be returned in acceptable condition.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be resolved under the jurisdiction of UAE courts, unless otherwise agreed in a separate contract.

16. Changes to These Terms

Trispark may update these Terms at any time. Changes will be posted on this page with an updated revision date.
Continued use of the Website or Services signifies acceptance of the updated Terms.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Trispark Technologies LLC
Email: info@trispark.ae
Phone: +971 52 135 8643
Website: trispark.ae

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